Packaging
All items are packaged with protection suiting the item being sent. All items will arrive packaged inside an NZ post bag.
Shipping
Currently, orders are only shipped within New Zealand.
All shipping is done via NZ Post and is shipped using a tracked service. NZ Posts estimated delivery time is generally 3 to 5 working days.
Please note we only send to physical addresses; no PO Boxes.
Pricing
New Zealand dollars are used to display the prices for the products.
Order Cancellation
Orders may be cancelled if you make contact within 4 hours of ordering the item.
Privacy Policy
Your personal information is kept fully private and won’t be disclosed to anyone else or any third parties.
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. We do not cover exchanges or returns for “change of mind”.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at mochamoo.creations@gmail.com. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Returns Policy
You will be responsible for paying for the shipping costs of returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
You can always contact us for any return queries at mochamoo.creations@gmail.com.
Damages & Issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Need help?
For any questions regarding any of the information above please email mochamoo.creations@gmail.com